Returns and refunds

📋 Shop Refund & Return Policy

Thank you for supporting my shop! Because items are produced in limited runs [or: made to order/pre-order funded], all sales are generally final. However, I want to make sure you love your order. Refunds or replacements will be granted strictly under the following proven circumstances:

1. Damaged or Defective Items

If your item arrives damaged or has a significant manufacturing defect, I will gladly offer a replacement or a refund.

 Required Proof: You must email photos of the damaged item and the original packaging within [7/14] days of delivery.

2. Incorrect Items (Shop Error)

If you were sent the wrong item, size, or design by mistake, I will fix it immediately at no extra cost to you.

 Required Proof: A clear photo of the incorrect item received, alongside your order number, within [7] days of delivery.

3. Lost in Transit (With Caveats)

If your package is lost by the carrier, a refund or replacement will be evaluated on a case-by-case basis.

 Required Proof: The tracking information must show that the package was either lost by the carrier or stuck in transit without updates for more than [21 for domestic / 45 for international] business days.

 Please note: I cannot issue refunds for packages marked as "Delivered" by the carrier or lost due to an incorrect address provided at checkout.

🚫 What Does Not Qualify for a Refund

To keep operations running smoothly, refunds will not be issued for:

 Buyer’s Remorse: Changing your mind after an item has shipped or been put into production.

 Minor Variations: Small aesthetic variations that are a natural part of the manufacturing process (such as minor cosmetic flaws on the back/sides of an item or slight color variances from digital screens).

 Delays: Minor shipping delays caused by the postal carrier.

📥 How to Request a Refund

If your situation meets the criteria above, please reach out to initiate the process:

1 Email: [Beheadandbehold@yahoo.com]

2 Subject Line: Refund Request – Order #[Your Order Number]

3 Include: A brief description of the issue and the required photo/video proof.

⚠️ Important: Please do not mail items back without contacting me first. Unsolicited returns cannot be processed or refunded.

For Pre-Orders: Pre-orders cannot be canceled or refunded once production has officially begun, as funds are immediately allocated to manufacturing.